Returns | Angel Remy Hair Extensions

Did you know here at Angel Remy you have up to 14 days to return your hair for a refund or exchange? Perfect for getting your colour matches just right!

Do you believe you have an issue with your hair extensions? You get a 30 day warranty period when purchasing, starting from the purchase date. If you are within these terms please fill in the form, submit and we will get back to you.

Reason for Return

Refund or Exchange

The hair must be still in its original ties, packaging and condition you received it in when returned to us.

Please fill in the form, include a note within your return stating your name and order number. Once we have received your return, we will process your request and contact you if necessary. Please bear in mind for any exchanges a return postage charge will occur, we will call you to to process this payment.

Date: 15/02/2026

Type of Return(Required)

Spacer

Name(Required)

Phone number(Required)

Email(Required)

Order number(Required)

Returned Items:

Extension type and length:(Required)

Shade and Quantity:(Required)

Please input your shade, length and qty

Exchange to:

Extension type and length:(Required)

Faulty Goods

Do you believe you have an issue with your hair extensions?

We are sorry you believe you may have an issue with your hair extensions, please read the following before filling out the Goods Return form.

All correspondence will only be with the Account holder via Email, after we have received the return with the completed goods return form.

The warranty you get when purchasing our hair is 30 days and it starts from purchase date. (See our T’S & C’S)

If a goods return form is completed after the warranty expires it will not be looked at and will be returned back to you. This is because if there were to be any faults with the hair extension’s quality it would have shown within the 30 day warranty period. All returned products will only be looked at with the return form fully completed.

Returned items need to be brushed through, any individual bonds need to be put back into twenty strand bundles. Wefts must be folded and have an elastic band to stop them opening. All items then need to be returned in their original packaging.

We will not accept any Hair that has been toned, coloured, silver/purple shampooed or tinted in any way, this voids any warranty given when purchased. (See our T’S & C’S)

If it is found that the Goods have deteriorated due to poor hair management, for example poor application, heat damage, incorrect aftercare, has been damaged or coloured in any way, the Goods will be returned back to you.

Once a complaint has been made and Angel Remy have agreed for the item to be returned for inspection, they must be returned within 7 days with all the necessary paperwork. We will aim to get back to you within 14 days.

If a fault is found Angel Remy will only exchange the item returned, no further cost will be reimbursed or consequential losses.

Date: 15/02/2026

Account holder’s name(Required)

Email(Required)

Order number(Required)

Purchase date

Complaint date

Return date

Returned Items:

Extension type and length:(Required)

Quantity:(Required)

Shade:(Required)

Describe the issue in detail(Required)

Upload photos

Drop files here or

Accepted file types: jpg, gif, png, pdf, webp, Max. file size: 20 MB.

All products used

Has Angel Remy haircare range been purchased?

Yes

No

Purchase date

Order number(Required)